State Farm® Insurance Agent Brian Brakefield
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Maury Williams
October 19, 2026
5
out of
5
rating by Maury Williams
"I've been a State Farm Customer for 30 plus years, im very pleased and very satisfied with the customer service with the staff at Brain Brakefield office.. I've had the pleasure of meeting Mr.Brakefield in person with an issue i had some years ago and he went over and beyond to take care of the situation,Thank you all for the Great Customer Service!!!"
Callie Swartz
October 15, 2026
5
out of
5
rating by Callie Swartz
"I have been a customer of Brian for over 20 years. He is always so very helpful and so is his office staff. They have my trust in their competence and caring, giving me confidence that I am covered for all my insurance needs."
We responded:
"Callie, thank you for taking the time to leave us a review! I'm happy to hear that you feel confident and well-covered with our office. It's wonderful to know that our team's efforts have earned your trust over the years. We're always here to help if anything comes up!
"
melissa guy
October 14, 2026
5
out of
5
rating by melissa guy
"They quickly gave me the information I needed . Kelsey particularly was prompt and professional. I definitely recommend her and State Farm !"
We responded:
"Melissa, thank you for taking the time to leave us a review! I'm happy to hear that Kelsey was prompt and professional in providing the information you needed. Your recommendation means a lot to us. We're always here if you need anything else!"
Shane Ward
October 13, 2026
5
out of
5
rating by Shane Ward
"Kelsey and Kady worked quickly to assist with my question and find a resolution. The team is always extremely gracious and willing to help. Thanks to all!!"
We responded:
"Shane, I'm happy to hear that Kelsey and Kady were able to assist you quickly and resolve your question. Our team always strives to be gracious and helpful. We appreciate your support!"
EH Hayes
October 12, 2026
5
out of
5
rating by EH Hayes
"Excellent service today adding a new car to my policy. Dresden answered all my questions and made it very easy."
We responded:
"Thank you! I'm glad to hear that Dresden made the process of adding a new car to your policy smooth and easy. We appreciate your feedback and are always here to help with any questions you might have. Thanks for choosing us!"
Willam Hughes
October 9, 2026
5
out of
5
rating by Willam Hughes
"I'm so thankful of my conversation with Breanna today! She was able to answer all of my questions, updated my policy and informed my of discounts that I wasn't aware of. Who doesn't want to save money?! The value of good Customer service is often overlooked. I just wanted to take the time to say "Thank You.""
We responded:
"Thank you, William! I'm happy to hear that Breanna was able to assist you with your questions and help update your policy. It's great to know she could also inform you about discounts. We truly value providing excellent customer service, and your appreciation means a lot to us. We're always here if you need anything else!"
Bianca Harrison
October 9, 2026
5
out of
5
rating by Bianca Harrison
"Customer Service is great. I've has car insurance and life insurance, great company to do business with."
We responded:
"Thank you, Bianca! I'm happy to hear that you've had a great experience with our insurance services. We appreciate having you as part of our community. Let us know if we can help with anything else!"
Dee Taylor
October 8, 2026
5
out of
5
rating by Dee Taylor
"Breanna was very nice, knowledgeable and helpful with the questions I had about my existing policies."
We responded:
"Thank you, Dee! I'm happy to hear that Breanna was able to assist you with your policy questions. We're here to make sure you have all the information you need. Feel free to reach out if you need anything else!"
Ousmon J
October 7, 2026
5
out of
5
rating by Ousmon J
"Haley was so professional and patient with me.."
We responded:
"Thank you, Ousmon, for taking the time to leave us a review! I'm glad to hear that Haley provided you with professional and patient service. We strive to make every interaction a positive one. Feel free to reach out if you need anything else!"
Tonya Bass
October 7, 2026
5
out of
5
rating by Tonya Bass
"Brian and his team eludes professionalism, courtesy, respect and thoroughness."
We responded:
"Tonya, I'm happy to hear that you found our team to be professional, courteous, and thorough. We strive to provide the best service possible. Thanks for choosing us!"
Teej
October 5, 2026
5
out of
5
rating by Teej
"Thanks Adaza for your help during our drop-in visit the other day. All questions were answered. Good Luck to your new Trainee and kudos to Brian for operating such a friendly, professional office."
We responded:
"Thank you, Teej. We appreciate you! "
Kayte Turpen
October 3, 2026
5
out of
5
rating by Kayte Turpen
"I can't say enough about Olivia. She has been absolutely Amazing!! She went above and beyond to help us get the insurance we needed!!! I have and will continue to tell everyone how great Olivia is at what she does. She got me insurance on my truck literally 6 times lower than any where else could. When you switch or start insurance with statefarm make sure you ask for Olivia♥︎♥︎"
We responded:
"Kayte, thank you for your review! I'm glad Olivia helped you find the right insurance and made a positive impact. We appreciate your support and recommendations. Reach out if you need anything else!"
jamie martin
October 2, 2026
5
out of
5
rating by jamie martin
"Amazing customer service, I have been a customer for as long as I can remember and it has always been a great experience. A quick call, text or email I am set on whatever is needed. Greatly appreciated…"
We responded:
"That is wonderful to hear, Jamie! Knowing that our team provided informative answers, responded promptly across phone, text, and email, and took care of your vehicle, home, property, life, motorcycle, accident, mortgage, and liability details makes me incredibly proud. Thank you for taking a moment to post your review and support our local McDonough office!"
Keith Hathaway
October 2, 2026
5
out of
5
rating by Keith Hathaway
"It's nice conduct business with an enterprise who values you as a customer. Always staffed so the phone is always answered (unless maybe its lunch time or after hours). Friendly, knowledgeable people handle your inquiries. Prompt follow-up when needed. And most of all, a thank you for your business."
We responded:
"Thank you, Keith! I'm happy to hear that you feel valued and appreciate our team's efforts to be responsive and helpful. It's great to know that our follow-up and customer service make a difference for you. We're grateful for your business and support. Let us know if we can help with anything else!"
Carrie Brooks
September 30, 2026
5
out of
5
rating by Carrie Brooks
"They are very good there prices need to try them"
We responded:
"Carrie, thank you for taking the time to leave us a review! I'm happy to hear you're pleased with our service and pricing. We're here to help if you need anything else!"
Estephanie Galvan
September 29, 2026
5
out of
5
rating by Estephanie Galvan
"Susie is delightful! She is very professional and kind. Thank you susie for answering all my questions"
We responded:
"Thank you for taking the time to leave us a review! I'm happy to hear that Susie was able to assist you with professionalism and kindness. We appreciate your feedback and are here if you have any more questions. Thanks for choosing us!"
Carole Litkea
September 28, 2026
5
out of
5
rating by Carole Litkea
"Breanna Lee Dillon is probably the best customer service agent I have ever had the pleasure of dealing with. She was able to adjust my coverage as needed. And unlike any other agent prior, she was able to tell me exactly what I am paying for each of my coverages broken down to each line item. I had previously tried to get this information, but for some reason it was always very complicated to read. She took the time to list everything. I am so grateful to Breanna. Thank You !!!!"
We responded:
"Thank you, Carole, for sharing your experience! I'm really happy to hear that Breanna was able to provide such clear and helpful service. It's important to us that you understand your coverage, and I'm glad she could assist you with that. We're grateful to have you with us. Let us know if we can help with anything else!"
Phillip Pence
September 24, 2026
5
out of
5
rating by Phillip Pence
"I must say anytime I have had the opportunity to deal with the staff at Brian Breakfield's State Farm office I have had nothing but great service, fast responses and a genuine pleasant experience. Kelsey and Haley worked well together to resolve my issue. It’s nice to experience this level of CS these days."
We responded:
"Phillip, thank you for taking the time to leave us a review! I'm happy to hear that you've consistently had great service and fast responses from our team. We strive to make every interaction a pleasant experience. We're always happy to help if anything comes up."
Isa Ali
September 19, 2026
5
out of
5
rating by Isa Ali
"Mark helped me get insurance right before I got a car and got me the best rates even though I called late on Friday. I’d be glad to work with him any time I need insurance."
David Pringle
September 18, 2026
5
out of
5
rating by David Pringle
"Very professional and helpful."
We responded:
"David, thank you for taking the time to leave us a review! I'm happy to hear that you found our service professional and helpful. We're here to make things as smooth as possible for you. Let us know if we can help with anything else!"
Reginald Smith
September 17, 2026
5
out of
5
rating by Reginald Smith
"Awesome"
We responded:
"Reginald, thank you for the 5 stars! I'm happy to know you had an awesome experience with us. Let us know if we can help with anything else!"
Hannah Seagle
September 16, 2026
5
out of
5
rating by Hannah Seagle
"Haley has been so helpful and patient with me as I have so many questions!!"
Angela Blandburg
September 14, 2026
5
out of
5
rating by Angela Blandburg
"Chrystall was very professional. And kept explaining it to us til we understood it. Thanks Chrystall
Also Kelsey is a big help as well she is prompt on returning phone calls and giving ubthe information u need"
We responded:
"Thank you for taking the time to leave us a review, Angela. Our State Farm office in McDonough would be nothing without policyholders like you!"
Theresa Mapp
September 11, 2026
5
out of
5
rating by Theresa Mapp
"Very nice and Respectful Explanation to the fullest Great Rate Definitely worth Ever bit of Time"
We responded:
"Theresa, thank you for taking the time to leave us a review! I'm happy to hear that you found our explanations clear and the rates satisfactory. We always aim to make your experience worthwhile. Let us know if we can help with anything else!"
Alex Burke
September 11, 2026
5
out of
5
rating by Alex Burke
"Breanna called me and helped me get an awesome rate. Thanks Brain Baker State Farm! You guys rock."
We responded:
"Thank you, Alex! I'm glad Breanna was able to assist you in finding a great rate. We appreciate your support and are here if you need anything else!"