State Farm® Insurance Agent Brian Brakefield
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Michael
September 3, 2024
5
out of
5
rating by Michael
"Haley Pitchford is an incredible State Farm representative. She was able to answer all of my questions regarding my policy. She is extremely professional and very knowledgeable regarding quotes driving laws and discount options. The reasoning for my call were the concerns I had regarding my policy. Haley was able to reassure me that I was making the right choices and that state farm would have me covered. I can appreciate Haley and State Farm. As a customer, I feel more than confident that State Farm will be there when I need them. Thank you Haley."
We responded:
"Thank you for the review, Michael! We're delighted to hear about your positive experience with Haley as your State Farm Representative! Her professionalism and extensive knowledge of policies, driving laws, and discount options truly make her an asset to our team. It's wonderful to know that Haley was able to address your concerns, provide reassurance, and ensure that you feel confident in State Farm's coverage. We appreciate your feedback and will make sure to pass along your kind words to Haley. Thank you for choosing Brian Brakefield State Farm!"
Delvin Bolling
September 3, 2024
5
out of
5
rating by Delvin Bolling
"Amazing service. Detailed orientated, fast, simple & easy service."
We responded:
"Thank you, Delvin, for your positive review! I'm glad you found our service detailed, fast, and easy. We appreciate your feedback and look forward to assisting you with any future needs. - Brian Brakefield - State Farm Insurance Agent, McDonough, GA"
Mandy Roberts
August 29, 2024
5
out of
5
rating by Mandy Roberts
"I’m not an “insurance person” but Haley took the time to patiently answer my questions and offered a simple/comprehensive over of coverage that I could understand. Thanks Haley!"
We responded:
"Mandy, thank you for your wonderful review! I'm glad Haley could assist you and make the coverage details clear and understandable. We appreciate your feedback and are always here to help with any future questions. - Brian Brakefield - State Farm Insurance Agent, McDonough, GA"
Jabari Robinson
August 23, 2024
5
out of
5
rating by Jabari Robinson
"Ms Haley was great ✅"
We responded:
"Jabari, thank you for your review. I'm glad to hear that Haley provided great service. If you need any further assistance, feel free to reach out. - Brian Brakefield - State Farm Insurance Agent, McDonough, GA"
M Dazzle
August 22, 2024
5
out of
5
rating by M Dazzle
"Haley was very helpful - I felt like all my questions were answered and the conversation was easy. Thanks!"
We responded:
"Thank you for your positive review. I'm glad Haley was able to assist you and make the conversation easy. If you have any more questions or need further assistance, feel free to reach out. - Brian Brakefield - State Farm Insurance Agent, McDonough, GA"
Tammy Massey
August 21, 2024
5
out of
5
rating by Tammy Massey
"Crystal is amazing and worked so hard to get us the best insurance. Thank you so much"
We responded:
"Tammy, we're happy that Crystal could assist you in finding the best insurance. Your feedback means a lot to us. If you need any further assistance, feel free to reach out. - Brian Brakefield - State Farm Insurance Agent, McDonough, GA"
Tamara MaNais
August 20, 2024
5
out of
5
rating by Tamara MaNais
"Crystal was very professional and a big help! I had a great experience."
We responded:
"Thank you, Tamara. I'm glad Crystal was professional and helpful during your visit. We appreciate your feedback and look forward to assisting you with any future needs. - Brian Brakefield - State Farm Insurance Agent, McDonough, GA"
Tina Frady
August 16, 2024
5
out of
5
rating by Tina Frady
"We couldn’t ask for a more attentive and courteous agency. Always responsive to help us. Brian and his staff go above and beyond!"
We responded:
"Hey Tina, Thanks so much for your kind words! I'm glad to know that our team has been attentive and courteous in helping you. We always aim to go above and beyond for our customers. If you ever need anything else, we're here for you. - Brian Brakefield - State Farm Insurance Agent, McDonough, GA"
Trevor Mcgovern
August 15, 2024
5
out of
5
rating by Trevor Mcgovern
"Chrystall was great and knowledgeable. Definitely recommend"
We responded:
"Hey Trevor, Thanks for the awesome review! I'm glad Chrystall could help you out. We appreciate the recommendation! - Brian Brakefield - State Farm Insurance Agent, McDonough, GA"
James PITCHFORD
August 7, 2024
5
out of
5
rating by James PITCHFORD
"Always 5 stars with Brian and his team. Haley and Kade always provide excellent service."
We responded:
"Thanks, James, for the awesome review! I'm really glad to hear that Haley and Kade have been providing you with excellent service. We appreciate your support and look forward to continuing to help with any of your insurance needs. - Brian Brakefield - State Farm Insurance Agent, McDonough, GA"
Warren Breland
August 6, 2024
5
out of
5
rating by Warren Breland
"The best interaction I have ever had with anyone in the insurance business Brian you are one lucky guy and she saved me money 💰"
We responded:
"Warren, I'm so glad you had such a positive experience with our team! It's awesome to hear that we could save you some money too! If you ever need anything else, feel free to reach out. - Brian Brakefield - State Farm Insurance Agent, McDonough, GA"
joey eades
August 1, 2024
1
out of
5
rating by joey eades
"they just canceled me because I was too much of a liability,over a spending ticket 3 years ago after taking 6 payments from me, I strongly recommend no one go through state farm, they suck and they drop everyone eles so what the point at the end of the day, even having the app for this, they still don't tell ya that you been canceled, I was paying 150 a month and they wanted too charge me 250, a extra 100 bucks for just liability, a totally scam."
We responded:
"Hi Joey, Thank you for sharing your experience with us. We apologize for any frustration or inconvenience you’ve encountered. Your feedback is valuable, and we’ll use it to continue improving. We wish you all the best moving forward. - Brian Brakefield - State Farm Insurance Agent, McDonough, GA"
Joe Mack Eckler
August 1, 2024
5
out of
5
rating by Joe Mack Eckler
"I absolutely love the service provided by Brian Brakefield and his wonderful staff. Mrs. Adaza Deliz of Brian's staff is a terrific example of the highest standards of customer service. Job well done Brian Brakefield, State Farm Agent."
We responded:
"Joe, thank you for the positive review!"
Preet Agnihotri
July 31, 2024
5
out of
5
rating by Preet Agnihotri
"Elaina helped me get my renter's insurance quick and easy! She also handled other requirements of the policy very well, making my experience smoother."
We responded:
"Hey Preet! I'm so glad Elaina could make getting your renter's insurance quick and easy! It's awesome to hear she handled everything smoothly for you. If you need anything else, we're here to help! - Brian Brakefield - State Farm Insurance Agent, McDonough, GA"
Karen Williams
July 24, 2024
5
out of
5
rating by Karen Williams
"Excellent experience working with State Farm for the first time excellent customer service, very informative I would definitely recommend Brian Brakefield McDonough location 💕"
We responded:
"Hi Karen! I'm so glad you had an excellent experience with us! Your recommendation means a lot, and we're happy to have provided you with informative and top-notch customer service. If you ever need anything in the future, don't hesitate to reach out! 💕 - Brian Brakefield - State Farm Insurance Agent, McDonough, GA"
Loretta Russell
July 24, 2024
5
out of
5
rating by Loretta Russell
"Chrystall is amazing! She has been so helpful, informative, and above all else she is kind and has great customer service! ☺️ thank you so much"
We responded:
"Hi Loretta! Thanks a ton for your awesome review! We're so happy to hear that Chrystall has been helpful, informative, and kind! Your satisfaction is our priority, and we're always here for you! 😊 - Brian Brakefield - State Farm Insurance Agent, McDonough, GA"
derrall faines
July 23, 2024
5
out of
5
rating by derrall faines
"I’m gonna be completely honest, my experience with my rep was the greatest I have had in over a decade . She was professional,informative, helpful, and very polite and patient…..thank you!!!"
We responded:
"Hi Derrall! I'm so glad to hear about your amazing experience with our rep! It's wonderful to know she was professional, informative, helpful, and polite. Thank you for sharing your positive feedback! If you need anything else, we're here for you! - Brian Brakefield - State Farm Insurance Agent, McDonough, GA"
Tejendra Brahmbhatt
July 23, 2024
5
out of
5
rating by Tejendra Brahmbhatt
"Perfect work."
We responded:
"Hey Tejendra! Thanks for the awesome review! We're so glad you're happy with our work. If you need anything else, feel free to reach out anytime. - Brian Brakefield - State Farm Insurance Agent, McDonough, GA"
Natalie Moore
July 19, 2024
5
out of
5
rating by Natalie Moore
"The services I received today from State Farm Insurance was top tier. From the explanation of things to the tone of the customer service representative and of course the breakdown of what they were able to provide 5 stars all around . I personally would like to that Mrs. Elaina for her services today."
We responded:
"Hey Natalie, thanks a bunch for the awesome review! I'm so glad you had a top-tier experience with us. Elaina will be thrilled to know her service made such a positive impact on your day. If you ever need anything else, we're here for you! - Brian Brakefield - State Farm Insurance Agent, McDonough, GA"
Blake Parker
July 18, 2024
5
out of
5
rating by Blake Parker
"Very nice people"
We responded:
"Hi Blake, Thank you so much for your kind words! We're so happy you had a great experience with our team!!! - Brian Brakefield - State Farm Insurance Agent, McDonough, GA"
Jim Brimhall Jr.
July 18, 2024
5
out of
5
rating by Jim Brimhall Jr.
"Haley was very nice, did not seem bothered to help me and took care of business at hand. She was a pleasure to talk to."
We responded:
"Hi Jim, Thank you so much for your wonderful review! I'm glad to hear that Haley was able to assist you effectively and made the experience enjoyable. We appreciate your kind words and are always here to help with any future needs! - Brian Brakefield - State Farm Insurance Agent, McDonough, GA"
Mitchell Eason
July 18, 2024
5
out of
5
rating by Mitchell Eason
"The best costumer service you will find. Haley helped me get everything I needed. Very courteous. Thank you!"
We responded:
"Mitchell, thank you so much for your fantastic review! We're so happy to hear that Haley provided you with excellent customer service and helped you get everything you needed. Your kind words mean a lot to us! Brian Brakefield - State Farm Insurance Agent, McDonough, GA"
Renee Pollard
July 18, 2024
5
out of
5
rating by Renee Pollard
"I would like to say Rachael Thurston always goes above anytime I contact the office! She is always so pleasant and helpful with any issues I have. She does exactly what she says she is going to do and gets right back with you! Thank you Rachael and Brian Brakefield's office for always being a phone call away!"
We responded:
"Hi Renee! Thank you so much for your wonderful review. We're ecstatic to know that Rachael consistently provides you with pleasant and helpful service! Our team is always here to assist you with any issues you may have. Your kind words mean a lot to us. Brian Brakefield - State Farm Insurance Agent, McDonough, GA"
Markita Heyward
July 15, 2024
5
out of
5
rating by Markita Heyward
"I've been with this office for five years and they literally never disappoint, they are super helpful they go above and beyond to help, Chrystal my last rep saved my from a heart attack lol my rate was lowered due to discounts I wasn't even aware I was eligible for so now I can breathe a little lol. Thanks Chrystal!"
We responded:
"Thank you, Markita, for sharing your positive experience with our office! We are thrilled that Chrystal was able to help you save money and provide exceptional service. We're here for you whenever you need assistance in the future. - Brian Brakefield, State Farm Insurance Agent, McDonough, GA"
Erica Jackson
July 11, 2024
5
out of
5
rating by Erica Jackson
"My experience with Ms. Chrystall Ferguson was amazing! She was very knowledgeable and helpful. She handled my concerns and needs within a timely manner…one call that’s all! Thank you Ms. Chrystall Ferguson!"
We responded:
"Thank you, Erica, for sharing that Ms. Chrystall Ferguson was able to assist you so effectively and promptly. It's great to know she addressed your concerns and needs with just one call. We appreciate your support! - Brian Brakefield - State Farm Insurance Agent, McDonough, GA"