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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Cleo Hardin

Cleo Hardin

August 7, 2025

5  out of  5
rating by Cleo Hardin
"Very knowledgeable and courteous a great time and person to deal with"
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William Ibarrondo

August 7, 2025

5  out of  5
rating by William Ibarrondo
"Great experience. Very friendly and informative."
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Dylan Geller

August 7, 2025

5  out of  5
rating by Dylan Geller
"Gabriella Castro-Diaz was a wonderful agent. She made the process of signing up for insurance super quick and easy. She’s also a delight to talk to!"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that Gabriella made the insurance signup process quick and easy for you, and that you enjoyed talking with her. We truly appreciate your feedback and look forward to assisting you again in the future!"
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IMAD KING

July 31, 2025

5  out of  5
rating by IMAD KING
"Today I was helped by Breanna. She was VERY helpful and was able to fulfill all my customer needs!!! ROCK ON Brian Brakefield!!!"
We responded:
"Thank you so much for your review, Imad! We're thrilled to hear that Breanna provided you with exceptional service and was able to meet all your needs. If you need anything else, feel free to reach out!"
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Martine Chevalier

July 22, 2025

5  out of  5
rating by Martine Chevalier
"Gabriella customer service skills is TOP TIER ! I would definitely recommend her to family and friends."
We responded:
"Thank you for your review, Martine! I'm happy to hear that Gabriella provided you with exceptional service. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
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Noah Rowe

July 17, 2025

5  out of  5
rating by Noah Rowe
"Kevin is the best insurance agent i have worked with in my life time. If you are looking for caring customer service and prompt replies this is the place!"
We responded:
"Thank you for your review, Noah! I'm happy to hear that Kevin provided you with such excellent service. We strive to offer caring customer service and prompt responses to all our clients. If you need anything else, feel free to reach out!"
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Penney Rhodes

July 14, 2025

5  out of  5
rating by Penney Rhodes
"My review is based on my previous and most recent interaction with Brian Brakefield insurance agency. I switched to State Farm because of the willingness to work with me to help get my rates to the best possible, affordable prices. My recent interaction with Haley was awesome. She helped me insure two new cars, add a driver, add a life policy, and quoted for home owners insurance, all while being pleasant, professional, and relatable. She is knowledgeable with the products she offers and works with you to get the best possible rates. I recommend this branch if you are looking for auto, homeowners, or life policies. You will get the best possible service."
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Pam Wright

June 26, 2025

5  out of  5
rating by Pam Wright
"Gabriella was phenomenal to work with. Answered all my questions. She was patient and professional."
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Kobbi Bunkley

June 11, 2025

5  out of  5
rating by Kobbi Bunkley
"Everything was smooth and easy. They answered each question I had and even explained anything I didn’t understand. Also made suggestions and explained to me about any of services they provide. I will totally recommend them to anyone I know!!!"
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Gabe Om

June 10, 2025

5  out of  5
rating by Gabe Om
"She was super helpful and knowledgeable. Helped me understand everything and answered all my questions."
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Catt Lickteig

June 6, 2025

5  out of  5
rating by Catt Lickteig
"I had such a great experience! Haley Pitchford was incredibly informative and so patient with my numerous questions. She explained everything throughly, didn’t make me feel like an idiot for not knowing exactly what kind of coverages I wanted.. AND.. she helped save me so much money. I seriously love this office."
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Megan Cox

June 5, 2025

5  out of  5
rating by Megan Cox
"Gabriella made changing over to State Farm super easy. She was very communicative and professional."
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Cody Lanier

June 4, 2025

5  out of  5
rating by Cody Lanier
"Spoke with Gabriella , she was very helpful and assisted me through the whole process and got me better rates thank you again"
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April Love

June 4, 2025

5  out of  5
rating by April Love
"Excellent service, and the friendliest agents. Customer for over 5 years, and am very happy with this office. Every question is answered quickly and honestly."
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Carey Kempf

May 28, 2025

5  out of  5
rating by Carey Kempf
"Always get fantastic customer service! Rachael is AWESOME!!! So happy with this team!"
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Napayshni Miller

May 21, 2025

5  out of  5
rating by Napayshni Miller
"They have always been helpful with anything I have asked them. If I have a problem that are quick to help anyway they can. All are very nice and understand even when they are having a bad day. I greatly appreciate all of them."
Profile photo of Eder “Echo” Balderas

Eder “Echo” Balderas

May 16, 2025

5  out of  5
rating by Eder “Echo” Balderas
"I’ll keep it short and sweet. I had no intentions of purchasing any sort of insurance through Statefarm. However, Haley Pitchford, was so persistent in a professional way course that I had no choice but to purchase. Us in sales look out for each other. Haley looked out for me. She’ll take good care of you."
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Maya Harris

May 9, 2025

5  out of  5
rating by Maya Harris
"Macey was very attentive to my details and helpful"
We responded:
"Thank you, Maya, for sharing your experience! We're glad Macey was attentive to your concerns!"
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Brian Turner

May 6, 2025

5  out of  5
rating by Brian Turner
"Great experience i ever experienced shopping for insurance. Kevin helped me switch over with State Farm. Saved me hundreds of dollars."
We responded:
"Thank you, Brian, for sharing your experience! I'm happy Kevin could help you switch to State Farm and save you money on your monthly bill. We are here if you need anything else!"
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Lillian Drake

May 1, 2025

5  out of  5
rating by Lillian Drake
"I worked with Kevin, who was extremely helpful and patient with me. He answered all the questions I had and secured me with two policies at a discount. Very satisfied!"
We responded:
"Thank you for the wonderful review, Lillian! Kevin is a fantastic asset to our team and we’re happy to hear she was able to help you with your insurance needs."
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JASON BENICK

April 17, 2025

5  out of  5
rating by JASON BENICK
"We used Lauren for our home and cars and she saved us a ton of cash. She also went above and beyond when helping me with my mortgage company. I highly recommend giving her a call!"
We responded:
"Hi Jason, we’re happy to hear that you bundled with us! It’s great that you noticed the savings from bundling!"
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Farrah Hembree

April 14, 2025

5  out of  5
rating by Farrah Hembree
"Absolutely loved working with Carleigh she got me back in with Statefarm I have been with State Farm since I was 20 years old and I am very pleased. I love state farm they have always had my back and I am happy to have met Carleigh. State farm is the way to go!!!!!!!😁😁😁😁Thank You so much"
We responded:
"Farrah, I am absolutely thrilled that we were able to bring you back on board with State Farm! It’s wonderful to have you with us again, and I look forward to all the great things we can achieve together moving forward!"
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Arthur Brunson

April 11, 2025

5  out of  5
rating by Arthur Brunson
"Carleigh was patient and thorough. She called back when she said that she would. She was very professional. Thank you!"
We responded:
"Hello Arthur, thank you for your feedback! We take pride in providing prompt responses to ensure our customers are well taken care of."
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Amanda Bishop

April 11, 2025

5  out of  5
rating by Amanda Bishop
"Brian and his team are amazing! They always help get the best rate and are fast at getting back with you if you have any questions. I would definitely recommend them!"
We responded:
"Thank you, Amanda! I'm glad to hear that you find our team amazing and that we've been able to assist you with great rates. Your recommendation means a lot to us. If you ever have more questions or need further assistance, don't hesitate to reach out."
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Erin de Lira

April 10, 2025

5  out of  5
rating by Erin de Lira
"Brian is a great guy that loves to help others. Thank you for all that you do!"
We responded:
"Thank you, Erin, for your thoughtful words! I'm glad to know that you value our efforts and what we've done for you!"