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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Julie Turner

Julie Turner

February 19, 2026

5  out of  5
rating by Julie Turner
"customer service always on point"
We responded:
"Thank you, Julie! I'm happy to know that our customer service consistently meets your expectations. We’re committed to providing excellent support. Let us know if we can assist you with anything else!"
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Jean Lafleur

January 12, 2026

5  out of  5
rating by Jean Lafleur
"Great customer satisfaction! Excellent price! Great automobile insurance coverage!"
We responded:
"Thank you, Jean! I'm happy to hear that you're satisfied with our service and pricing. It's great to know that our insurance coverage meets your needs. If you have any questions or need further assistance, feel free to reach out anytime!"
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Joyce Egler

January 6, 2026

5  out of  5
rating by Joyce Egler
"I recently moved into Henry County from another county and wanted to Transfer my policy. I dropped in to Brian Brakefield office and was greeted by his team as if we were old familiar friends. Kady Hymowitz, Account Manager provided me with the quality and professional support as a State Farm client has come to expect for over twenty years in doing business with insurance company. It was a great experience meeting new team members!"
We responded:
"Hey, Joyce! Thank you for stopping by the office and for sharing such a warm welcome experience. I’m glad our team made you feel comfortable right away and that Kady took great care of you during your auto policy transfer. We appreciate you trusting us as you settled into Henry County."
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Cat Demian

January 5, 2026

5  out of  5
rating by Cat Demian
"Ked is the STAR! Super personable, professional and most importantly he is not "salesy". Also he brings additional value as Tagalog speaker."
We responded:
"Cat Demian, thank you for your wonderful feedback! I'm happy to hear that Ked made such a positive impression with his personable and professional approach. It's great to know that his ability to speak Tagalog added extra value to your experience. Let us know if we can help with anything else!"
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Elizabeth Johnson

December 22, 2025

5  out of  5
rating by Elizabeth Johnson
"I got lucky when I called this office and got Eanna. I know I talked her head off lol but she was so nice and I really appreciate her being patient with me.... TYSM!!! 🫶🏼"
We responded:
"Elizabeth, thank you for sharing your experience! I'm glad Eanna could assist you and provide the patience you needed. We truly appreciate your kind words and are here for any future questions or needs. Thanks for choosing us!"
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Chris cason

December 4, 2025

5  out of  5
rating by Chris cason
"Haley helped setup switching from an overly expensive insurance company to StateFarm. Saving give or take $2,800 in a years span, with supreme service makes for a happy client. A+"
We responded:
"Hey, Chris! It’s awesome to hear that Haley made your switch to State Farm smooth and helped you save so much on your homeowners and auto insurance. Sounds like her service really stood out. Thanks for sharing your experience!"
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Gina Davis

December 3, 2025

5  out of  5
rating by Gina Davis
"I am extremely pleased with the wonderful insurance agents ( Kady and Bryanna at State Farm. They are very knowledgeable, professional and always pleasant. Kady has always checked in with to see ihow she can help us even when we lady State for a couple of yrs. Their customer service is Umatched!! Thank you Ladies!!!"
We responded:
"Thank you, Gina! I'm happy to hear that Kady and Bryanna have provided you with such knowledgeable and professional service. It's great to know that their dedication and pleasant approach have made a positive impact on your experience. If there's anything else we can do for you, just let us know!"
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Expedient DTC

November 8, 2025

1  out of  5
rating by Expedient DTC
"The worst insurance company I have ever dealt with in my entire adult life. I had several policies to include two homes and three cars. I filed a claim for water damage and was denied payment and was told it was denied due to wrong type of coverage. It was a homeowner primary residence, but it was a rental. When I told them that I informed agent that one residence was a rental when I applied for the insurance. I was told it was still my fault that the wrong policy was activated. I was told that they keep records of all conversations and interactions with customers, but conveniently there are no records on my interactions. I also searched and found out that they are known to not pay claims, especially homeowners. There are complaints all over the web. If you need insurance. Find more reputable companies such as USAA, Farmers, Travelers and Allstate."
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Childrenne Irelus

November 4, 2025

5  out of  5
rating by Childrenne Irelus
"In my entire life, this is the first time I've met someone as patient and dynamic as Eanna. I want to take a moment to tell Eanna how grateful I am for her patience with me on the phone; her attentive listening, wisdom, and understanding were incredible. I feel so lucky to have spoken to you on the phone today. Thank you sincerely. State Farm is the best insurance; I recommend this insurance to you; you will never regret it."
We responded:
"Thank you, Childrenne, for your wonderful feedback! I'm delighted to hear about your positive experience with Eanna. Her dedication to providing attentive and understanding service is something we truly value. We're grateful for your recommendation and are here to assist with any future needs. Let us know if there's anything else we can do for you!"
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Miguel Jimenez 18

October 28, 2025

5  out of  5
rating by Miguel Jimenez 18
"Haley was awesome and helped me out very quickly with no hassle at all."
We responded:
"Miguel, thank you for sharing your experience! I'm happy to hear that Haley was able to assist you quickly and smoothly. We appreciate your feedback and are always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
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Victor Mendez

October 21, 2025

5  out of  5
rating by Victor Mendez
"Brian has been the most helpful with all of mine and my families insurance needs!"
We responded:
"Victor, thank you for your wonderful feedback! I'm happy to know that we have been able to assist you and your family with your insurance needs. We’re always here to help with anything else you might need!"
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Prophetess Estella Saunders

October 16, 2025

5  out of  5
rating by Prophetess Estella Saunders
"Thank you for your help and your support and walking me through the process you was so professional kind patient and knowledgeable of your job and I want to say thank you State Farm and Ms.Eanna ,M sincerely say thank you you made my day✨️✨️✨️"
We responded:
"Thank you for your wonderful feedback! I'm happy to hear that Eanna provided such professional and supportive service. Your kind words mean a lot to us. If you ever need anything else, feel free to reach out!"
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jahmar spence

September 15, 2025

5  out of  5
rating by jahmar spence
"I had the pleasure of working with Eanna from State Farm Insurance, and I can’t say enough about how wonderful my experience was. She is incredibly patient, professional, and attentive. No matter how many questions I had, Eanna took the time to explain everything clearly and made sure I fully understood my options."
We responded:
"Thank you, Jahmar, for sharing your experience! I'm happy to hear that Eanna provided such patient and professional service. We always aim to ensure our customers feel informed and supported. If you have any more questions or need assistance in the future, feel free to reach out!"
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val espin

September 15, 2025

5  out of  5
rating by val espin
"Eanna was so helpful and wonderful definitely recommend asking for her"
We responded:
"Thank you, Val! I'm glad to hear that Eanna was so helpful during your experience. We appreciate your recommendation and are always here to assist with any insurance needs. Let us know if there's anything else we can do for you!"
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Michael Gardner

September 13, 2025

5  out of  5
rating by Michael Gardner
"I dealt with Gabriella Diaz, and she was amazing. She epitomizes customer service excellence . She is very knowledgeable, honest and very sincere in her concerns and her assessment in making the best possible reccommendations. I have recommended some family, friends and co-workers to call! Thank you again!!!"
We responded:
"Thank you for your wonderful feedback, Michael! I'm delighted to hear about your positive experience with Gabriella. Her dedication to providing excellent service is truly appreciated, and it's great to know she made such a positive impact. We’re grateful for your recommendations and are here for any future needs you might have. Let us know if there's anything else we can assist with!"
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Sandra Davis

September 10, 2025

5  out of  5
rating by Sandra Davis
"The agent I spoke with, I hope I spell her name correctly, was Eanna. She was patient and professional. She went through all my options and helped me choose the best one for me. Kudos 👏."
We responded:
"Sandra, thank you for your wonderful feedback! I'm happy to hear that Eanna provided you with such patient and professional service. It's great to know she helped you find the best option. We appreciate your kind words and are here for any future assistance you might need. Let us know if there's anything else we can do for you!"
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crystal knight

September 4, 2025

5  out of  5
rating by crystal knight
"Gabriella was awsome. She saved us a bunch of money and made the switch to State Farm a breeze!"
We responded:
"Crystal, thank you for your wonderful feedback! I'm happy to hear that Gabriella was able to assist you so effectively and make your transition to State Farm smooth. We’re always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
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Angela Michelle

August 22, 2025

5  out of  5
rating by Angela Michelle
"Eanna was extremely informative and helpful throughout the entire process. She took the time to clearly explain everything, answered all of my questions with patience, and made sure I fully understood my options. I really appreciated her professionalism and the way she made the experience stress-free. Highly recommend working with her!"
We responded:
"Thank you for your review, A. Michelle! I'm glad to hear that Eanna provided such informative and helpful service. It's wonderful that she made the process stress-free and ensured you understood your options. Your recommendation means a lot to us. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Danny Harrison

August 19, 2025

5  out of  5
rating by Danny Harrison
"We love this office! Brian's staff have helped us a few times and the experiences have always been positive."
We responded:
"Thank you, Danny! I'm happy to hear that you've had positive experiences with our office. Brian and the team are dedicated to providing great service, and your feedback means a lot to us. If you ever need anything else, feel free to reach out!"
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Mylonna

August 14, 2025

5  out of  5
rating by Mylonna
"Gabriella was extremely helpful and offered me the best service I could’ve asked for. I would highly recommend her to anyone I know."
We responded:
"Thank you, Mylonna! I'm happy to hear that Gabriella provided you with such excellent service. Your recommendation means a lot to us. If there's anything else we can assist you with, feel free to reach out!"
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IMAD KING

July 31, 2025

5  out of  5
rating by IMAD KING
"Today I was helped by Breanna. She was VERY helpful and was able to fulfill all my customer needs!!! ROCK ON Brian Brakefield!!!"
We responded:
"Thank you so much for your review, Imad! We're thrilled to hear that Breanna provided you with exceptional service and was able to meet all your needs. If you need anything else, feel free to reach out!"
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Martine Chevalier

July 22, 2025

5  out of  5
rating by Martine Chevalier
"Gabriella customer service skills is TOP TIER ! I would definitely recommend her to family and friends."
We responded:
"Thank you for your review, Martine! I'm happy to hear that Gabriella provided you with exceptional service. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
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Kobbi Bunkley

June 11, 2025

5  out of  5
rating by Kobbi Bunkley
"Everything was smooth and easy. They answered each question I had and even explained anything I didn’t understand. Also made suggestions and explained to me about any of services they provide. I will totally recommend them to anyone I know!!!"
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Catt Lickteig

June 6, 2025

5  out of  5
rating by Catt Lickteig
"I had such a great experience! Haley Pitchford was incredibly informative and so patient with my numerous questions. She explained everything throughly, didn’t make me feel like an idiot for not knowing exactly what kind of coverages I wanted.. AND.. she helped save me so much money. I seriously love this office."
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Megan Cox

June 5, 2025

5  out of  5
rating by Megan Cox
"Gabriella made changing over to State Farm super easy. She was very communicative and professional."